Terms of service
Terms & Conditions of Sale Effective Date: May 9, 2026
PLEASE CAREFULLY REVIEW AND CONFIRM YOU UNDERSTAND OUR TERMS & CONDITIONS OF SALE BEFORE ACCESSING, USING, OR MAKING A PURCHASE ON OUR WEBSITE.
1. General
Thank you for visiting ivvi. These Terms & Conditions of Sale ("Terms") explain the rights and obligations both you and ivvi pet LLC have when you visit and use our website and purchase ivvi products.
2. This Is a Contract
These Terms, together with our Privacy Policy and Shipping & Returns Policy, form a legally enforceable agreement ("Agreement") between you and ivvi pet LLC ("ivvi," "we," "us," or "our"), which owns and operates the ivvi website at www.ivvipet.com (the "Website"). This Agreement governs your access to and use of the Website, any orders you place, and your use of any products or services offered through the Website.
By visiting the Website and/or purchasing from us, you agree to be bound by these Terms, including any additional terms and policies referenced herein.
IMPORTANT NOTICE: THIS AGREEMENT CONTAINS BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS. BY ACCEPTING THESE TERMS, YOU AGREE TO WAIVE YOUR RIGHT TO SUE IN COURT, TO HAVE A JURY TRIAL, OR TO PARTICIPATE IN A CLASS ACTION. ALL DISPUTES MUST BE RESOLVED THROUGH MANDATORY INDIVIDUAL ARBITRATION UNLESS SPECIFICALLY EXEMPTED BELOW. PLEASE READ THE SECTIONS TITLED "DISPUTES" AND "REQUIRED PRE-DISPUTE PROCEDURES" CAREFULLY.
3. Updates
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our Website. It is your responsibility to check this page periodically for changes. Your continued use of the Website following any changes constitutes your acceptance of those changes. Changes to the dispute resolution provisions will not apply to disputes for which the parties have actual notice before the date the change is posted.
4. Website Use
By using the Website, you confirm that you are at least 18 years of age, have the legal capacity to enter a binding contract, and have read, understood, and agreed to these Terms. If you do not agree to these Terms in their entirety, you are not authorized to use the Website.
5. Prohibited and Unlawful Activities
You agree not to use the Website in any unlawful manner, including but not limited to: (1) hacking or other digital or physical attacks on the Website; (2) publishing vulgar, obscene, or defamatory material; or (3) any other unlawful act. We reserve the right to refuse access, terminate accounts, or remove content that breaches applicable law or these Terms.
6. Account Security and User Responsibility
If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please contact us immediately at support@ivvipet.com if you believe your account has been accessed without authorization.
7. Intellectual Property Rights and Permitted Use
All content on our Website — including text, graphics, logos, images, audio clips, digital downloads, and software — is owned by ivvi pet LLC or its licensors and is protected by US and international intellectual property laws. You may use the Website for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, publish, license, create derivative works from, or sell any content from the Website without our prior written permission.
8. Personal Information
Your submission of personal information through our Website is governed by our Privacy Policy. We reserve the right to modify our Privacy Policy from time to time. Our Privacy Policy is incorporated into this Agreement by reference.
9. Electronic Communications
You agree that we may communicate with you electronically. Such communications — including notices, disclosures, and agreements — are equivalent to written communications and shall have the same legal force and effect.
10. Accuracy, Completeness, and Timeliness of Information
While we make every effort to provide accurate information, our Website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct any errors and update information at any time without prior notice. The statements made on this Website have not been evaluated by the Food and Drug Administration. We reserve the right to modify the contents of this Website at any time without obligation to update any information.
11. Modifications to Website and Prices
We reserve the right to modify or discontinue access to the Website at any time without notice. We shall not be liable for any modification, suspension, or discontinuance. We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction. All product descriptions and pricing are subject to change at any time at our sole discretion. For subscription services, we will provide at least 30 days' advance notice of any price changes.
12. Order Placement and Acceptance
We must receive payment before your order is accepted. We may require additional information and may cancel or limit orders at any time. Once your order is confirmed and payment verified, we will place your order in line for shipment. All items are subject to availability. We reserve the right to refuse orders from dealers, wholesalers, or resellers.
13. Reseller Policy
ivvi maintains strict quality control standards throughout our distribution channel. Our pet food supplements are intended for sale only through our Website and authorized third-party distributors ("Authorized Partners").
13.1 Why Authorized Partners Matter Authorized Partners are businesses we trust and authorize by contract. They must meet specific storage, safety, and hygiene requirements. Purchasing through authorized channels ensures product authenticity, ingredient integrity, and safety standards.
13.2 The Problem with Unauthorized Resellers An unauthorized reseller is anyone selling products labeled as ivvi products outside our Website or Authorized Partner channels. Unauthorized resellers may: relabel or reseal products; adulterate or dilute genuine products; resell products that have been improperly stored or handled; or resell products past their acceptable freshness date.
13.3 How We Combat Unauthorized Resellers Unauthorized resellers do not have our consent to sell merchandise labeled as ivvi products. Any sale or suspected sale by an unauthorized reseller will be investigated, and we reserve the right to pursue all available legal remedies, including claims for trademark infringement and unfair competition. All orders must be for personal use only. Any attempt to resell or distribute our products constitutes a material breach of these Terms. To report a suspected unauthorized sale, contact us at support@ivvipet.com.
14. Promotional Codes & Coupons
All promotional codes and coupons have no cash value and cannot be combined with other coupons, discounts, or promotions. Codes may only be used once per household and must be entered at checkout. ivvi reserves the right to modify or cancel any promotion at any time. Offers are valid on in-stock items only and are not valid on previous purchases.
15. Subscription and Cancellation
We may offer subscription purchasing options where your payment method is automatically charged on recurring dates to replenish your supply until you cancel. We will provide at least 30 days' advance notice of any subscription price changes. To cancel your subscription at any time, email us at support@ivvipet.com.
IF YOU ARE ENROLLED IN A SUBSCRIPTION PLAN AND HAVE PROVIDED A VALID PAYMENT METHOD, EACH RENEWAL PAYMENT WILL BE AUTOMATICALLY PROCESSED AT THE TIME OF EACH SHIPMENT. IF YOU WISH TO CANCEL, YOU MAY DO SO AT ANY TIME BY EMAILING SUPPORT@IVVIPET.COM.
If your payment fails, we may re-attempt processing for up to 30 days and contact you for alternate payment information. Failure to pay may result in account suspension and referral to collections, for which you will be liable for all associated costs.
16. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all transactions. You agree to promptly update your account details — including email address and payment information — so we can complete your transactions and contact you as needed. We reserve the right to cancel accounts where payments have been withheld.
17. Shipping
We offer free standard shipping on all US orders over $50. Orders under $50 are subject to a flat shipping rate calculated at checkout. Orders are processed within 1–2 business days. Delivery timeframes are good-faith estimates and are not guaranteed. We are not responsible for carrier delays or circumstances beyond our control. We reserve the right to reject orders where the delivery address is outside our delivery areas. Please refer to our full Shipping & Returns Policy for further details.
18. Returns
We accept returns within 60 days of purchase for unused, unopened products in their original packaging. Opened or partially used products are not eligible for return unless damaged or defective. Please refer to our Shipping & Returns Policy for full details or contact us at support@ivvipet.com.
19. DMCA Notice
For notifications of claimed copyright infringement regarding materials posted to our Website, please contact our designated agent:
ivvi pet LLC 30 N Gould St, STE R Sheridan, WY 82801 Email: support@ivvipet.com
DMCA notifications must include: (i) a description of the copyrighted work claimed to be infringed; (ii) a description of the infringing material and its location on our Website; (iii) your contact information; (iv) a good faith statement that the use is not authorized by the copyright owner; (v) a statement under penalty of perjury that the information is accurate and you are authorized to act; and (vi) your physical or electronic signature. Failure to include all required information may delay processing of your complaint.
20. No Medical Diagnosis or Treatment
ivvi is committed to supporting the health and wellbeing of your pet. However, our products and the statements on our Website have not been evaluated by the Food & Drug Administration and are not intended to diagnose, treat, cure, or prevent any health condition or disease. All information provided is for general informational purposes only and is not a substitute for veterinary advice.
Please consult your veterinarian before introducing any new supplement to your pet's diet, particularly if your pet has a medical condition or is taking medication. Discontinue use immediately and consult your veterinarian if your pet experiences any adverse effects. Individual results may vary.
21. Social Media
This section applies to all interactions with our social media presence across platforms including Facebook, TikTok, Instagram, YouTube, and others ("Social Media Presence"). Social media platforms are places of public information exchange; you should have no expectation of privacy when using them. These Terms and our Privacy Policy do not apply to our External Social Media Presence. Comments and opinions expressed by users are theirs alone and do not reflect the views of ivvi.
22. Submitted Materials & User-Generated Content
All information, ideas, or other materials voluntarily submitted to us ("Submitted Materials") may be used by us in any lawful manner, subject to our Privacy Policy. By submitting materials, you: (a) represent that you own or have all necessary rights to the content; and (b) grant ivvi a royalty-free, worldwide, perpetual, irrevocable, non-exclusive, fully sublicensable license to copy, reproduce, modify, distribute, publish, display, and otherwise use such materials in any form or media now known or later developed.
23. Testimonials, Reviews, and Other Submissions
ivvi welcomes customer feedback and may use testimonials and product reviews in whole or in part across any media, together with the name and location of the submitter. By submitting a testimonial or review, you irrevocably consent to ivvi's use and distribution of your submission. Testimonials reflect individual experiences and are not necessarily representative of all users. Individual results will vary. No claims in testimonials have been clinically proven or evaluated. Some reviewers may have received compensation in exchange for an honest review.
24. Third-Party Websites and Content
Our Website may include links to third-party websites or content. We are not liable for any third-party materials or websites. Please review any third party's policies carefully before engaging in any transaction. Complaints or questions regarding third-party products should be directed to the relevant third party.
25. Disclaimers of Warranties
EXCEPT WHERE OTHERWISE PROHIBITED BY LAW, THE WEBSITE AND ALL PRODUCTS AND MATERIALS OFFERED THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, IVVI PET LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IF YOU ARE DISSATISFIED WITH OUR WEBSITE OR PRODUCTS, YOUR SOLE REMEDY IS TO DISCONTINUE USE.
26. Customer Service and Support Text Messages
We may offer SMS/MMS messaging programs for customer service and support. By opting in, you agree to receive recurring messages. Standard message and data rates may apply. To opt out, reply STOP to any message. For support, text HELP or email support@ivvipet.com. Your consent to receive messages is not required to make a purchase.
27. Limitation of Liability
EXCEPT WHERE OTHERWISE PROHIBITED BY LAW, IN NO CASE SHALL IVVI PET LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND — INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS — ARISING FROM YOUR USE OF THE WEBSITE OR ANY PRODUCTS PURCHASED THROUGH IT.
IF IVVI IS FOUND LIABLE UNDER ANY THEORY, OUR TOTAL LIABILITY SHALL BE LIMITED TO THE LESSER OF (I) USD $500.00 OR (II) THE TOTAL AMOUNT YOU PAID TO IVVI IN THE ONE (1) MONTH PERIOD IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO THE CLAIM.
WE SHALL NOT BE LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE ARISING FROM CAUSES BEYOND OUR REASONABLE CONTROL, INCLUDING NATURAL DISASTERS, PANDEMICS, STRIKES, WAR, ACTS OF GOVERNMENT, OR FAILURES OF TELECOMMUNICATIONS NETWORKS.
28. Disputes
IMPORTANT: PLEASE READ THIS ARBITRATION PROVISION CAREFULLY. EXCEPT WHERE PROHIBITED BY LAW, ANY CLAIM OR DISPUTE YOU HAVE WITH IVVI MUST BE RESOLVED THROUGH FINAL AND BINDING CONFIDENTIAL ARBITRATION ON AN INDIVIDUAL BASIS. BY AGREEING TO THESE TERMS, YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. THE ARBITRATION WILL BE ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS CONSUMER ARBITRATION RULES. THE FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION.
29. Required Pre-Dispute Procedures
Before initiating any claim, both parties agree to first contact the other with a written description of the dispute, including all relevant documents and proposed resolution. You may send your written dispute to support@ivvipet.com. ivvi will contact you at the billing or email address you provided. Both parties agree to negotiate in good faith for 60 days before proceeding to arbitration. Notwithstanding the foregoing, ivvi retains the right to seek injunctive or equitable relief in state or federal courts located in Wyoming to protect its intellectual property rights.
29.1 Commencing Arbitration Any arbitration proceeding must be commenced within 1 year after the claim arises or when it reasonably should have been discovered. Claims commenced after 1 year shall be permanently barred.
29.2 Arbitration Location If the amount in controversy is $500 or less, arbitration may be conducted by telephone or written submission. Otherwise, arbitration shall be conducted in Sheridan, Wyoming, unless otherwise agreed by both parties.
29.3 Organization, Rules, and the Arbitrator All claims shall be submitted to final and binding confidential arbitration before a single AAA arbitrator. Either party may commence arbitration by submitting a written demand to the AAA and providing a copy to the other party. The AAA's Rules are available at www.adr.org or by calling 1-800-778-7879. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, validity, and enforceability of these Terms.
29.4 Fees Payment of all filing, administration, and arbitrator fees will be governed by AAA's Rules. ivvi will reimburse fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous.
29.5 Governing Law and Award The arbitrator shall follow the substantive law of the State of Wyoming. Any rendered award shall include a written opinion and shall be final subject to appeal under the Federal Arbitration Act.
29.6 Enforceability This arbitration provision survives termination of your account or relationship with ivvi. If the class action waiver is deemed unenforceable, the entire arbitration provision shall be null and void.
29.7 Miscellaneous Failure to enforce this arbitration provision in connection with any particular claim does not waive the right to require arbitration for future claims. This provision is the entire arbitration agreement between you and ivvi and may only be modified in writing by ivvi.
29.8 Exceptions You and ivvi retain the right to pursue claims in small claims court that are within that court's jurisdiction on an individual basis. Claims relating to infringement or validity of ivvi's intellectual property rights, or actions for injunctive relief for breach of this Agreement, shall be adjudicated exclusively in state or federal courts located in Wyoming.
29.9 Amendments ivvi reserves the right to amend this arbitration provision at any time. For material changes, ivvi will provide notice and an opportunity to opt out. Continued use of the Website after receiving such notice constitutes acceptance.
YOU HAVE THE RIGHT TO OPT OUT OF THIS ARBITRATION PROVISION WITHIN THIRTY (30) DAYS FROM THE DATE OF YOUR FIRST PURCHASE BY EMAILING SUPPORT@IVVIPET.COM WITH A SIGNED WRITTEN NOTICE IDENTIFYING YOUR ORDER AND THE DATE OF PURCHASE.
30. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless ivvi pet LLC, its affiliates, officers, directors, agents, contractors, licensors, service providers, and employees from and against any and all claims, liabilities, damages, losses, and expenses — including reasonable attorneys' fees — arising out of or related to: (1) your breach of these Terms; (2) your breach of any representations or warranties; or (3) your violation of any law or the rights of a third party.
31. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed from these Terms. Such determination shall not affect the validity of any remaining provisions.
32. Term and Termination
If we terminate this Agreement for your material breach, Sections 9, 20, 25–30, and 32, as well as all representations, warranties, and obligations made by you, shall survive termination.
33. Assignment
We may assign any of our rights or transfer any of our obligations under these Terms. These Terms are personal to you and may not be assigned by you without our prior written consent.
34. Entire Agreement
These Terms and any policies or operating rules posted on our Website constitute the entire agreement between you and ivvi pet LLC and supersede all prior agreements. Any ambiguities in interpretation shall not be construed against the drafting party.
35. Zero-Tolerance Policy for Abusive Behavior
At ivvi, kindness is at the heart of everything we do. We are committed to treating every customer with warmth and respect — and we ask the same in return. ivvi has a zero-tolerance policy for abusive, threatening, discriminatory, or disrespectful language or behavior toward our team. We understand that frustrations happen, and we are here to help — but mutual respect must be maintained. If communication becomes abusive, we reserve the right to end the interaction and, if necessary, limit or discontinue support. If you feel a team member has not met our standards, please contact us at support@ivvipet.com so we can address your concerns promptly.
Contact Us
Questions about these Terms should be directed to:
ivvi pet LLC 30 N Gould St, STE R Sheridan, WY 82801, USA Email: support@ivvipet.com